Privacy Policy

1. Introduction

StreamIngest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming infrastructure service.

2. Information We Collect

Personal Information

• Name and email address
• Phone number
• Billing information (processed securely by Stripe)
• Social media profile links (optional)

Technical Information

• IP address and device information
• Stream metadata and statistics
• Usage logs and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Process payments and manage subscriptions
• Send service-related communications
• Provide customer support
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse

4. Data Sharing

We may share your information with:

• Payment processors: Stripe for payment processing
• Streaming platforms: As necessary to deliver your stream (Twitch, YouTube, Kick)
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Stream data and logs are retained for 30 days. You may request deletion of your data at any time by contacting us.

7. Your Rights (LGPD/GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

9. International Transfers

Your data may be processed in servers located outside your country of residence. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at [email protected].